Shipping Policy

Last updated: August 12, 2026

Thank you for shopping with us. We are committed to providing a smooth and reliable shipping experience for every order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or U.S. public holidays.

During periods of high demand, sales, or holidays, processing times may take slightly longer. If there is a significant delay with your order, we will do our best to notify you.

2. Shipping within the United States

We currently ship orders to addresses within the United States.

Available shipping options and estimated delivery times will be displayed at checkout.

Typical delivery times are:

• Standard Shipping: approximately 3–7 business days after processing

• Expedited Shipping: available for selected destinations and products, when offered at checkout

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, incorrect addresses, or circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and the shipping method selected.

If we offer free shipping on specific products or orders, the applicable conditions will be clearly stated on our website or at checkout.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

5. Incorrect or Incomplete Addresses

Please make sure your shipping address is correct before completing your order.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, we may contact you to arrange reshipment.

Additional shipping charges may apply for reshipment.

If you notice an incorrect address immediately after placing your order, please contact us as soon as possible. We cannot guarantee that we will be able to change the shipping address after an order has been processed.

6. Lost, Stolen, or Damaged Packages

Once an order has been delivered to the address provided at checkout, we are generally not responsible for packages that are lost or stolen after delivery.

If your package appears to be lost or has not been delivered within the expected timeframe, please contact us so we can help investigate the shipment with the carrier.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and product.

7. Delays

We are not responsible for shipping delays caused by circumstances outside our reasonable control, including:

• Severe weather

• Natural disasters

• Carrier delays

• Holidays

• Transportation disruptions

• Incorrect or incomplete delivery information

• Other unforeseen circumstances

We will do our best to assist you in resolving any shipping-related issue.

8. Delivery Estimates

Delivery estimates provided at checkout or on our website are estimates only and should not be considered guaranteed delivery dates.

Actual delivery times may vary depending on the destination, shipping carrier, order volume, and other circumstances.

9. Contact Us

If you have any questions about your order or shipping, please contact our customer support team.

Email: hello@bigmark.store

We are happy to help with any questions regarding your shipment.

---

By placing an order with us, you acknowledge and agree to the terms of this Shipping Policy.